Shipping Information

ORDER PROCESSING

Orders are processed daily, Monday to Friday. All orders made before 12:00 pm are processed on the same day while orders received after these times are processed on the next business day. If your order was placed on a Saturday or Sunday, such order will be send out for shipping on the next business day.

DOMESTIC SHIPMENT RATES

The Ruby Gold Store charges all domestic shipment fees by total gross weight including the packaging and handling fees. Ruby Gold Store uses weight rate provided by the LBC Express Philippines Company for courier deliveries (DOOR TO DOOR) within the different regions of  the Philippines.  The average transit time is 1-2 days. It usually arrives within 24 hours since the time the package has been shipped. Tracking number for the shipped product will be sent via email.

To Track LBC Packages:

Enter Tracking code at Track Your Package Field located at the left side of the website below:

LBC Track and Trace

INTERNATIONAL SHIPMENTS

Ruby Gold Store sends shipments through the International Registered Mail Service (EMS). Hence, the Registered Mail Service weight rates will apply on all purchased products.

Registered Mail Service is a postal mail service which is coursed through the Postal system. The average transit time is 15-17 business days.Tracking number for the shipped product will be sent via email

Upon checkout, a shipping calculator is provided to determine the appropriate shipping and handling price for the product purchased based on the country where it will be shipped. Note that the shipping price allotted in the calculator uses the Philippine  For bulk orders, discounts may apply, please send us your inquiries at customerservice@rubygoldaid.com .

SHIPPING METHOD     DELIVERY RATE        DESCRIPTION

Registered Mail                       15-17 days                       Calculated by website. (USED SERVICE BY DEFAULT)

Express Mail (EMS)                3-9 days                            Email us for rates.

Surface Parcel (ocean)           2-3 months                     Email us for rates.

Tracking International Parcel

Ruby Gold Enterprises now uses Registered Mail in all its shipments to be more affordable to customers. Track your package through your country’s local post office .

Once the product will be shipped, Ruby Gold will send you an email including the tracking information of the package. Remember, Express Mail International can be tracked online right away once its shipped outside the country while Registered Mail Service may be tracked online after few weeks that the product had been shipped.

If you prefer the Philippine Postal Corporation Express Mail International, the tracking information must be entered on the shipping country’s specific domestic postal service websites.

Here is a LIST OF WEBSITES PER COUNTRY FOR TRACKING INTERNATIONAL EMS PARCEL.

PRODUCT AVAILABILITY

Products sold by Ruby Gold Store are ideally available for courier pickup and consolidation within 24 hours after the order has been processed and approved. If your order is not available within 24 hours or is out-of-stock, Ruby Gold Store will notify you by email if and when the item will be available or is out-of-stock as the case may be. If your order is approved, you will be notified by email at the email address you provided when you purchased at Ruby Gold Store. If you wish to inquire about the status of your order, please contact us via our email customerservice@rubygoldaid.com .

ACCURACY AND SECURITY

All orders are processed with utmost security and care to ensure that your products arrive to your doorstep in good condition as quickly as possible. We take the utmost care to ensure that all products are properly wrapped and sealed to prevent leakage or breakage.

All orders accurately checked and counted before sending for shipment to avoid lacking or missing orders. All orders are packaged with seals. Please do not accept deliveries with tampered seals.

CUSTOM TAXES, DUTIES AND IMPORTATIONS

Please note that customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country’s policies.  Customs, Duties, Brokerage Fees, Taxes and other fees associated with importing products for International Orders will be the sole responsibility of the customer. Please note we do not have any control over the fees charged to you.

SHIPPING AND HANDLING

Ruby Gold Store ships ordered goods through Philippine Postal Service. Philippine Postal Service reserve the right to refuse to ship items that are restricted from carriage by air transport regulations or the regulations of its air carrier partners. The terms specified under Philippine Postal Service Conditions of Contract apply on packages shipped through them, respectively. Orders are normally dispatched on the next business day following the day they were processed. For orders to be delivered to a Philippine destination, please allow up to two to three days from process date for delivery. For international orders, standard delivery schedules Philippine Postal Service apply. Ruby Gold Store does not assume responsibility for and shall not be liable for any damages, whether direct, incidental, special or consequential, arising from the handling and delivery of ordered goods by Philippine Postal Service. For orders to be shipped to international destinations, Philippine Postal Service standard international rates and corresponding terms and conditions shall apply. Products requiring special handling Ruby Gold Store may charge an additional cost for special handling. We shall notify the customer by e-mail should any additional charges arise prior to shipping the items.